16 November 2009 - 22 March 2013
Post : Head Service Quality
Div : Clementi Police Division (Delta)
A summary of my stint as HSQ before my memory fails me.
40 months in my first HASE post....40 months as Head Service Quality of Delta Division, dealing with public feedbacks on the men in blue, dealing with audit and innovation matters. Although I cant wait to leave the post to try something new, on my last day or rather last week, I still cant help feeling bit sad as I started packing my things and having my farewell lunches with different colleagues.
I still remember when I went there for interview with Commander NYB. It was also the first time I stepped into a Police establishment (not including the first round of interview @ NPPK). I was so clueless then & I din even know who am I meeting or what was his roles in the division. When I met him, I found him to be quite nice and had assured me that I'll be alright here. Subsequently, I found out that on the day I went for the interview, my then branch were all speculating about me, their new boss & how disappointed were they when they saw me on 16 November 2009 that I was not the beauty that SA Commander had lied to them about. Hahaha. It was so funny when they revealed this to me after I've gained their trust.
My first major project came when I was still grappling with all the uncertainties at work. I was to assist in the organizing of a major event in SPF and Deputy Commander, Desmond Choo, will guide me along. It was the first time I had contact with so many men in blue and of course, there were moments when I felt so intimidated by them. To my relief, the event went well and that was the end of my first 'test' in Delta. However, that definitely isn't the last. I was subsequently assigned to organize the Hari Raya celebration for Delta. Me? Hari Raya? It was one of the festive occasions which I had the least knowledge on! Luckily I had a great Indian Muslim officer to assist me with it and it turned out well too! It was the first time I wore malay baju and mind you! I almost tripped over the long dress for a few times. Another piece of memory which I'll keep it with me for as long as possible.
Soon, Dy Cmdr left us for greener pastures and his last statement left us all wondering. "We will probably see each other soon in future." and months later, we found the reason for that statement. Yup. We saw him again in the General Elections 2011 and there he was, using his chim chim English and Mandarin trying to garner support from residents in Hougang.
With the new Dy Cmdr, all of us had to adapt to the new style and once we settled down, we had to deal with the change of command in June 2010. Yes, Cmdr NYB was due to leave and it had great impact on Delta. I had learnt a lot about events planning from him and also the daily work requirements. Things changed after he left. The next event which my branch planned was the first Delta event which the new (current Cmdr) attended and the novelty of the event left him speechless. Yup, we had our event at a microbrewery in Dempsey and we managed to ensure that the food was alright for our Muslim friends. I was really satisfied with the event as my branch had did it by ourselves. From searching of a new/out of the norm venue, to designing of our own prizes & appreciation gifts, it was all 'in-house' and Cmdr NYB was really happy with it. When hard work gets appreciated, it just made everything worth it, isnt it? :)
Next came, GE 2011. GE 2011 made us understood what former Dy meant by he will cross paths with the force soon again. It was the first GE that I had the chance to vote and also the FIRST time where I was actually involved. Though not direct involvements in terms of deployments etc, I was given the chance (or arrowed) to be the secretariat of the daily commands meetings which took place everyday since nomination day till cooling day. Challenging it may be, I managed to press on with it. Churning out the minutes daily after each meeting to get the respective stakeholders to follow up with matters arising, trying not to be confused with the different police acronyms used and of course, to deal with my own work with only one NSF helping me since all deployable men in blue are deployed. It was also the first time where I had to go back to work on weekends and even Labour Day. Tiring it may be, I really learnt more about the force.
After GE, it was PE and again, I was assigned to plan for a GE cum PE appreciation event. This time round, I planned the movie appreciation @ Suntec. The chosen movie "Pirates of the Carribean" was screened over 4 days for the different teams and a montage was specially put up for this occasion. Through the many events planned, I realised that the men in blue can really be too much at times. Never satisfied, always want more and yet want to do less. A bit disappointing at times to have your hardwork being criticized just become they think that it is not enough. It's like...you give them ice cream for desserts (while others don have) and they complained that the ice cream is not branded. Worse than kids at times. This was again proven when I had to plan for a division overseas trip. The last project and the most headache one. Luckily it still went ok though there were complaints here and there. Like what i was told, it is never possible to satisfy everyone so we got to give and take. Just ignore the complaints.
These were all the projects that were given to me and I'm glad that everything turned out well.
 |
| @SPF WITs Convention 2012 |
 |
| My last D&D @ Delta |
 |
| My left & right hand men. @ my last D&D where I had to serve them food! |
 |
| Ops Quality Team playing netball |
 |
| The Service Quality Branch @ USS |
Since the day I took over in 2009, there were quite a bit of changes. I've been assigned with a total of 6 SAs (PNSFs) and 4 regulars (3 uniformed, 1 mso). Together, we had planned for... 3 service excellence days and dealt with few thousands of public feedback. 3 WITs conventions and more than 50 audits. 3 to 4 prawning sessions, 1 Netball game, 1 badminton game, 1 bowling session, 1 pulau ubin stay, few games of Saboteur and trip to USS. Fond memories they were. Both good and bad staff officers I had. The good ones pulled through and supported me during those moments. Few SAs caused me to feel pissed while some supported me. It was good.
 |
| The sotong who insisted to take photo with me & piggy on my last day. |
I'm glad that I've made some friends during the past 40 months. N I hope that the friendships stay even though people are not there anymore. I have to thank everyone in Delta who have taught me all sorts of things. Be it through patient guidance or nasty remarks.
& of cos, I've to thank my silly piggy! Who is always there to listen to my grouses, to support me no matter what happen! Thanks baby!
